To request AN URGENT APPOINTMENT FOR THE SAME DAY.

• Submit a request online via Accurx

• Use the medical request online form to request an appointment. The Practice Team will triage your request and will be in touch. Please add as much detail to your request as possible.

• It says "temporarily unavailable", what does this mean? This means all on the day appointments have been taken.

• I have a non-urgent request. You can submit your medical or appointment request through the "Admin request" option. This is for appointments within 2 weeks.

• Your request will be triaged appropriately. We may book you an appointment, or signpost you to a more suitable service.

For non-urgent appointments within the next 1-2 weeks:

• Select the admin query section and submit your request.

• The Practice Team will review your request. You will be contacted to either make an appointment, or sign post you to a more suitable service.

• You may also be offered an appointment with our enhanced hours team. This will be an evening or weekend appointment.

• Please do not submit urgent medical requests through the admin query option

We will offer you the most appropriate type of appointment dependent on your request. This may be:

• By phone

• Face to face at the surgery

• On a video call

• By text or email

While patients may prefer a certain type of consultation, this may not always be suitable.

Please give us as much information as possible when submitting your request. This allows us to triage your request, and book the correct appointment.

We are now open Tuesday evening, Friday evening and every fourth Saturday in the month. This is part of the Government’s plans to improve healthcare. 

This service will be for routine medical conditions and is not an emergency service. Not every issue is suitable to for an enhanced hours appointment. Our reception team are trained to know what they can book in to this service.

GP appointments, Nurse reviews, smear and blood tests are available in this service. There are appointments at The Park Medical Centre, as well as other local GP surgeries.

This service is available to all registered patients.

If you become unwell after 6:00pm please call NHS 111, or go to a&e in an emergency.

More information on GP Extended Hours

 How does  the online booking system work at the Park medical Centre?.

Our online consultation system opens at 07.30 am. Same day appointments are limited. Medical request forms will turn off when we reach capacity each day.

You can contact us using the admin request option until 4pm any working day. This is for non-urgent requests only.

What if my appointment is still of an urgent nature but all the appointments for the day are gone?

If your request is urgent and you need same day medical attention, we advise you not to submit an admin request. Admin requests may take up to 2 working days to be reviewed.

If you need to be seen today, you can call reception to check for cancellations, or call NHS 111 for more urgent help.

If you need urgent medical attention that can not wait, please go to a&e if it is a genuine emergency.

What if my query is non urgent?

Please submit a new request using the "Admin query" option for a non-urgent appointment. Please allow 48 hours for someone to get back to you.

What if I do not have access to the internet or I am not well versed with how to get online?

For patients who cannot access the internet, please contact reception. Our reception team will be happy to submit your request on your behalf.

Patients can contact the surgery by phone or walk in, and a member of the team will support with their request.

For those that are vulnerable or housebound, and unable to get to the surgery, we can offer home visits. Your GP will visit you at home if there is a sufficient evidence that your medical condition warrants it and you cannot make it to the surgery.

What if I would like to feedback on my experience of the appoinment system?

At the Park medical centre we value feedback and are constantly looking for ways to improve our care delivery. We rely on you to tell us what we are doing right and where we could improve further. For any feedback you have please email it to gmicb-mh.theparkmedical@nhs.net. You can also leave feedback on NHS Choices.

How do I cancel my appointment?

If you have an appointment in the next 12 hours, you may have received an appointment reminder. Please use the link on this text to cancel. If you haven't received a text, please call reception on 0161 998 5538 to cancel your appointment. 

For all other appointments, please use the link on the appointment reminder you should have received 1-3 days before your appointment. If you haven't got this text reminder, you can cancel your appointment by submitting an online request by clicking here and using the admin option. If you are unable to do the above, please contact reception.

I am housebound and need to arrange a home visit

To arrange a home visit, please contact the practice by telephone. For same day home visit requests, we ask for patients to call as early as they can where possible. Your GP will visit you at home if there is a sufficient evidence that your medical condition warrants it and you cannot make it to the surgery.